FUNTHROPOLOGY.COM REFUND & RETURN POLICY
Email firstname.lastname@example.org for any communications regarding a Refund or Return.
There are three different types of returns, each type has a different policy associated with it. Please read carefully to understand our policies.
Type 1, “Problem Merchandise”. There are three kinds of “problems” that fall under this refund type: Damaged Products, Incorrect Products, or Past Due Shipments. If your products were damaged upon receipt, either a printing problem or damage in shipping, we would simply need visual proof (a clear photo) sent to our support team at email@example.com (send from the same email address that was used when purchasing the product). We will expedite a replacement to you at no additional cost. We do not require the damaged item to be returned. If you received an incorrect item we ask that you ship us back the item (at our expense) unused and in resellable condition. If you have a Past Due Shipment problem we will ship you a replacement order at our expense (or refund your purchase as desired). However, if any of the following applies we will consider the Past Due Shipment problem a Type 3 return instead (see Type 3 policy below). A Past Due Shipment can only be claimed after 30 days has past since the purchase date and under these conditions: a) Your order was not late due to factors within your control (i.e. providing the wrong shipping address, etc). b) Your order did not arrive due to exceptional circumstances outside the control of Funthropology.com (i.e. not cleared by customs, delayed by a natural disaster, etc). c) Other exceptional circumstances outside the control of Funthropology.com. Or d) It is within 14 days after the expired 30 days of the Past Due Shipment.
Type 2, “Quality Concern”. If you would like a refund or exchange because of a concern with the quality of your purchase, please send a detailed description along with a clear photo to our support team at firstname.lastname@example.org (send from the same email address that was used when purchasing the product). We will review the complaint. Most requests will be accepted, however, there are some instances where the art condition is intentional and authentic to the design of the product. In these cases we will still refund the product, but we would consider this a Type 3 return (see Type 3 policy below). If after review the complaint is considered a Type 2 return, we would not require the flawed item to be returned to us. If we can correct the quality flaw, we will expedite a replacement to you at no additional cost, otherwise we will issue a full refund.
Type 3, “Other Concerns”. If for any reason you decide you do not want your purchased item(s) we require the item(s) to be shipped back to us within 30 days of purchase, at:
3104 E Camelback Road
Phoenix, AZ 85016
Once we receive and process your returned item(s), we will apply a refund to the original purchase method. However, please note, if you received the item(s) with free shipping the refund will be less the original shipping fees. We hate doing this, but it is the only way we can afford to offer free shipping U.S. to our newsletter subscribers. The same applies to any International Shipping Discounts.
Lost or Stolen Packages
2C Comics LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you investigate.